Shipping policy
Shipping costs
We ship with DHL (USA: other carriers). You will receive a tracking number with your shipping confirmation. All prices include VAT. Shipping costs depend on the destination country and the number of puzzle boxes in your order. Bundles count with all the boxes they contain, e.g. the Bestseller Bundle counts as 4 boxes.
| Destination | 1 box | 2–4 boxes | 5–8 boxes | 9+ boxes |
|---|---|---|---|---|
| Germany | €6.90 | €7.90 | €12.90 | €15.90 |
| Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Monaco, Netherlands, Poland | €16.90 | €18.90 | €23.90 | €24.90 |
| Andorra, Hungary, Italy, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City | €18.90 | €20.90 | €25.90 | €26.90 |
| Bulgaria, Croatia, Cyprus, Estonia, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania | €18.90 | €20.90 | €25.90 | €28.90 |
| Finland | €23.90 | €26.90 | €30.90 | €34.90 |
| Switzerland, Liechtenstein | €19.90 | €21.90 | €25.90 | €27.90 |
| United Kingdom | €23.90 | €25.90 | €29.90 | €29.90 |
| Rest of Europe (incl. Norway, Iceland, Serbia, Ukraine, Moldova, North Macedonia, Bosnia, Albania, Montenegro, Faroe Islands, Greenland) | €20.90 | €23.90 | €25.90 | €29.90 |
| Turkey, North Africa, Israel, Georgia, Lebanon | €29.90 | €36.90 | €49.90 | €50.90 |
| Canada, Mexico, Asia & Middle East (incl. Japan, China, South Korea, Singapore, India, UAE, Saudi Arabia, Hong Kong, Taiwan) | €32.90 | €39.90 | €52.90 | €64.90 |
| Australia, New Zealand, South Africa & South America | €37.90 | €39.90 | €61.90 | €73.90 |
USA
| 1 box | 2 boxes | 3–4 boxes | 5–8 boxes | 9+ boxes |
|---|---|---|---|---|
| €14.90 | €19.90 | €27.90 | €44.90 | €64.90 |
How it is calculated: The shipping tier is based on the order value. 1 box = up to €90, 2–4 boxes = up to €280, 5–8 boxes = up to €520, 9+ boxes = over €520. USA: 1 box = up to €90, 2 boxes = up to €175, 3–4 boxes = up to €350, 5–8 boxes = up to €540, 9+ boxes = over €540. If you pay in another currency, the amounts are converted.
Delivery times
Orders received by 12 noon on working days are usually shipped the same day.
Delivery time after dispatch is usually:
- Germany: 1–2 working days
- Netherlands, Belgium, Luxembourg, Austria, Switzerland, Liechtenstein: 2–3 working days
- France, Monaco, United Kingdom, Sweden, Italy, San Marino, Vatican City, Denmark, Poland, Slovenia, Czech Republic, Slovakia: 2–4 working days
- Hungary, Croatia, Romania: 3–4 working days
- Spain, Andorra, Ireland, Bulgaria, Estonia, Latvia, Lithuania: 3–5 working days
- Portugal, Finland, Norway: 4–6 working days
- Greece, Cyprus, Malta: 5–8 working days
- Rest of Europe (incl. Albania, Bosnia and Herzegovina, Montenegro, North Macedonia, Moldova, Serbia, Ukraine, Faroe Islands, Greenland): 5–10 working days
- Iceland: 15–17 working days
- USA: 2–6 working days
- All other countries: 7–21 working days
Unfortunately, we cannot give a 100% guarantee on delivery times. In rare cases, delays may occur due to force majeure or problems with the shipping carrier.
Customs and import duties
No customs duties or import charges apply to deliveries to the USA. For deliveries to other countries outside the EU, additional customs duties and import charges may be levied by the customs authorities of your country. We have no influence on these charges; they are to be paid by you.