Shipping information
We ship most items with DHL.
You will receive a tracking number with your shipping confirmation.
In the USA we ship with other shipping providers.
Shipping costs
We calculate shipping costs depending on how many puzzle boxes are ordered.
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EU Zone 1 – Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic
EU Zone 2 – Andorra, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City
EU Zone 3 – Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus
Non-EU Zone 3 – Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, North Macedonia, Montenegro, Norway, Republic of Moldova, Serbia, Ukraine, Belarus
Non-EU Zone 4 – Algeria, Egypt, Georgia, Israel, Lebanon, Libya, Morocco, Russian Federation, Syria, Tunisia, Türkiye
Non-EU Zone 5 – Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, China (People’s Republic of), India, Indonesia, Iraq, Iran, Japan, Yemen, Jordan, Cambodia, Canada, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, North Korea, Oman, East Timor, Pakistan, Papua New Guinea, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Turkmenistan, Uzbekistan, United Arab Emirates, Vietnam
non-EU Zone 6 – Rest of the World
If you live outside the EU and the US, additional customs duties may apply from your country's customs authorities.
We have no control over these charges, and they are your responsibility.
SHIPPING TIME
We usually ship your order within 24 hours during the week. Orders received by 12 noon on weekdays are usually shipped the same day.
Germany:
1-3 working days* delivery time
other EU countries:
2-7 working days* delivery time
outside EU countries:
7-21 working days* delivery time
USA:
2-6 working days* delivery time
*Unfortunately, we cannot guarantee a 100% delivery time. In rare cases, delays may occur due to force majeure, staff shortages, or problems with the shipping service provider.
